Refund policy
Welcome to Custard Shop Official, please read the below carefully for Returns & Refund Policy.
AMENDMENT TO THE POLICY
Custard Shop Official has the right to amend these Policies from time to time to comply with law or to meet its changing business requirements. Any amendments to the Returns and Refund Policy will apply to any order registered after the amended Policy come into effect and are posted on the www.custardshop.co.uk website.
LOST/DAMAGED IN TRANSIT
We will refund any products which have been lost in transit if you notify us via e-mail at custardshopofficial@gmail.com. This is processed case by case, meaning items may be chargeable to be refunded. E.g., if the item is delayed in transit owing to extenuating circumstances, then this may affect your case for a refund. Please see the Custard Shop Official Delivery policy for further information
REFUND AND RETURN PROCEDURE
Custard Shop Official ask that buyers contact the team within 14 calendar days of the delivery date on your order via the sites contact form, or via their Customer Account and attach a picture of the fault and include the reason for Return in the subject header. This policy also applied for EU Customers purchasing through the website, for which the policy period is extended over weekend and bank holidays. Only Goods purchased through the www.custardshop.co.uk website are eligible for a return and subsequent refund. Any Goods returned must be in a state fit for their resale and in their original packaging. Details will be provided once the refund process is initiated by the customer.
You have the right to return the Goods, without any reason within 14 calendar days from the date of delivery. Where the return is not owing to the product (Goods) defect or an error committed by Custard Shop Official, you will be required to pay shipping fees. Customers have the right to cancel unfulfilled order, noting that the fulfilment window for online orders is 1 calendar day, taking into account weekends and bank holidays.
Refunds will be issued within 5 calendar days for UK customers and 14 calendar days of receiving the returned goods for EU customers.
EU customers may also exercise their right of withdrawal using the standard EU model withdrawal form. To use this form, complete and return it to us at [your email address]. You can find the model form in Annex I(B) of EU Directive 2011/83/EU, or request a copy from us directly.
For further information on rules visit the https://europa.eu/youreurope/citizens/consumers/shopping/returns/index_en.htm
For all returns enquiries contact us firstly via email at: