Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

Payments uses SSL technology to secure your information. Furthermore, when you send a payment, the recipient does not receive any financial data about you, such as your account or credit card number.

Any cancellation after validation of payment will be subject to a request for authorisation of reimbursement from Custard Shop.

Once an order has been placed, it cannot be modified or adjusted. By completing your purchase you agree to our terms and conditions and cancellations are not guaranteed.

Please see the Refund Policy for Details on contacting the Custard team. Contact the Support team as soon as possible after your order has been validated.

Refunds may take several weeks to appear on your account statement.

Product Specifications

Products Sold on are sized for Unisex.

No, we do not generally restock either the Originals or Reclaimed Collection Items

Email us at within 24-48 hours of delivery with detailed images of the product(s) in question. Our team will investigate the situation and respond with a resolution.


All Orders are processed Monday - Friday, excluding Bank Holidays, and shipped within 1-3 business days.

Allow 48 hours after the stated delivery time. If your package has still not been delivered, contact us for assistance at 

Address updates can be requested but are not guaranteed. We strongly suggest double checking information before submitting your order. By completing your purchase you agree to our terms and conditions and address updates are not guaranteed.